Help Center

Frequently Asked Questions

Find answers to common questions about our NIL platform, services, and how we support athletes, brands, and fans.

General Questions

Getting Started

Learn the basics about our platform and how it works.

What is GamePlan NIL?

Is the platform free to use?

How does the AI matching system work?

Who can use GamePlan NIL?

How do I contact customer support?

For Athletes

Athlete Questions

Everything athletes need to know about maximizing their NIL opportunities.

How do I sign up as an athlete?

What types of NIL deals can I find?

How much can I earn through NIL?

Will NIL deals affect my eligibility?

How and when do I get paid?

Can I use an agent or representative?

For Brands

Brand Questions

How brands can leverage NIL partnerships to reach college audiences.

How do I start a NIL campaign?

What is the minimum budget for a campaign?

How do you ensure athletes will deliver quality content?

What ROI can I expect from NIL partnerships?

Are there any restrictions on NIL partnerships?

Can I work with multiple athletes at once?

For Fans

Fan Questions

How fans can support and connect with their favorite student-athletes.

How can I support my favorite athlete?

How long does it take to receive a personalized video?

Are autographs guaranteed authentic?

Can I request specific content in my video message?

What if I'm not satisfied with my purchase?

Compliance & Legal

Compliance Questions

Understanding NIL regulations and how we keep everyone protected.

How do you ensure NIL deals are compliant?

Do athletes need to report NIL deals to their school?

What types of deals are prohibited?

Can international athletes participate in NIL?

What are the tax implications of NIL income?

Does NIL affect athletic scholarships or financial aid?

Billing & Payments

Payment Questions

How payments, fees, and transactions work on our platform.

What payment methods do you accept?

What are the platform fees?

When are athletes paid?

What is your refund policy?

Are transactions secure?

Can I get an invoice or receipt?

Still Have Questions?

Our support team is here to help! Get answers in minutes from our NIL experts who understand the unique challenges of student-athlete partnerships.

Email Us

[email protected]

Response in 2-4 hours

Live Chat

Available 24/7

Instant responses

Call Us

1-800-NIL-GAME

Mon-Fri 9am-6pm EST